Case Studies

Case Study 1:

Retail Space – Mechanisation

Upon starting the process of a Cleaning Tender for a large retail space of over 200,000 sqft we discovered that the morning cleaning was, at that time, being carried out by large numbers of Cleaning Operatives using V-Sweep brushes and mops. This had led to a drop in standards which had begun to impact on the public’s perception of this well-known store, therefore affecting its reputation within the community.

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AMBA Facilities Management brought in 2 suppliers of cleaning equipment to demonstrate different Scrubber Driers and ride on Sweepers, to the stores Head of Facilities. Through the tender process we prioritised improving the cleaning standards whilst also trying to reduce overall costs. This was achieved with a reduction in the number of cleaning hours required over the course of a week and the outlay and addition of 1 Ride-on Scrubber drier, 2 Pedestrian Scrubber Driers and a Ride on Sweeper. Once AMBA took over, just one month after being awarded the contract, the uplift in standards was immediately impactful and led to the following testimonial from the Head of Facilities –

We recently changed contracts over to Amba Facilities Management to undertake the cleaning contract for our 63 acre site.

We worked very closely with Amba to look at ways we could keep the very high standard of cleaning throughout the store and colleague facilities and a number of cost saving solutions were put into place.

By implementing some specialised machinery to cope with the intricate areas around the store we were able to reduce the amount of personnel required saving the business and the contract substantial funds.

The levels of service have not decreased unlike the overall costs associated with such a big site.

The communication between ourselves and Amba is second to none and no issue however big or small is too much trouble for them to address in a very timely manner.

I would highly recommend Amba to any potential new clients without hesitation.

Case Study 2:

In-House cleaning staff moving to a contractor

In the Summer of 2013 AMBA was asked to look at potentially taking over the cleaning of 4 regional Solicitors Offices spread across Cheshire, including a large Head Office in Stockport. At the time the cleaning was being carried out by in house staff and managed by each Practice Manager. This was having the effect of taking the practice staff away from their core roles and having to also deal with any cleaning issues, be they quality and standards or absenteeism.
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After visiting all the sites and speaking at length to the cleaning staff and practice managers involved, AMBA was awarded a contract for every site. Whilst the costs for the solicitors increased, the productivity of the company also increased, and cleaning standards rose alongside these events. To this day, AMBA continues to be the provider of cleaning services in these offices, and much of the work is still carried out by staff that TUPE ’d over, once again demonstrating that AMBA’s focus on staff welfare leads to staff job satisfaction and reliability.

Case Study 3:

Changing client perception about service and staff welfare

In 2018 we approached a National Software Company about their large office in Manchester and potentially providing cleaning services. We were invited straight in for a discussion as the current provider was operating with a increasingly ‘hands off’ approach and this potential client was concerned they would lose some very good cleaning staff due to this lack of management and support.
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During this first meeting we sat down with the onsite cleaning manager, which is a rare at this stage, but proved to be an invaluable chat. She detailed the lack of communication from her Area Manager in terms of support to cover holidays and short-term absence. Cleaning Materials were not delivered when they were supposed to be and wages were often incorrect, and this was all having a detrimental effect on the moral of the team.

AMBA was awarded the contract on our promise of Customer Service and enhanced communication with both the client and our AMBA cleaning team. From Day 1, the service improved drastically, with regular visits from the AMBA Management Team to demonstrate how they intend to support the face of the company, namely the cleaning team on site.

Following on from this turnaround of communication and customer service, AMBA have been awarded 2 other sites in the UK and continue to operate them with consistently perfect scores through our comprehensive auditing process.